Truist snaps up gamified personal finance app in bid for younger customers – eMarketer

The news: Truist bought fintech Long Game for an undisclosed sum as the US bank looks to boost engagement with younger customers, per a press release.

Here’s how it works: A self-proclaimed gamified finance app, Long Game uses prize-linked savings and casual gaming to incentivize customers to better manage their finances and improve their financial literacy.

  • Truist plans to relaunch an improved version of the app and make it available to over 15 million households, according to TechCrunch.
  • The bank said the acquisition would “future proof” its core businesses and increase client engagement, particularly among millennial and Gen Z customers.

Youth banking booster: Our research has found that Gen Zers have a tendency to distrust traditional financial institutions (FIs)—for example, just 11% of women and 19% of men have sought financial advice from a bank or credit-union associate. But almost half (47%) aim to improve their credit scores and 46% want to establish and keep to a budget, according to Marcus.

Truist can use the Long Game app to better cater to this demographic and move away from the stuffy, institutional image that traditional banks may hold in their minds. Mobile financial tools and the casual game-like approach integrated by Long Game can help with this.

Other FIs have also aimed to shape a new image to appeal to younger consumers. This includes Goldman Sachs, which rebranded its Marcus direct bank to help build client trust within the same younger demographic.


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